Return Policy

1. Introduction

At Artoaart, we are committed to your satisfaction. We stand behind the quality of our products and want you to be completely satisfied with your purchase. This Return Policy explains our policies and procedures for returns, refunds, and exchanges.

By purchasing products from our website at artoaart.world (the "Website"), you agree to the terms and conditions outlined in this Return Policy. Please read this policy carefully before making a purchase.

This Return Policy should be read in conjunction with our Terms of Use and Privacy Policy.

2. 30-Day Satisfaction Policy

We offer a 30-day satisfaction policy on all products purchased through our Website. If you are not satisfied with your purchase for any reason, you may return the product within 30 days of the delivery date for a refund or exchange.

The 30-day period begins on the date you receive your order, as confirmed by the delivery tracking information. To be eligible for a return, you must initiate the return process within this 30-day window.

We believe in the quality of our products and want you to feel confident in your purchase. Our satisfaction guarantee is designed to give you peace of mind when ordering from us.

3. Eligibility for Returns

To be eligible for a return, your product must meet the following conditions:

3.1 Time Frame

The return request must be initiated within 30 days of the delivery date. Returns requested after this period will not be accepted unless there are exceptional circumstances, which will be evaluated on a case-by-case basis.

3.2 Product Condition

Products must be returned in their original condition with all original packaging, labels, and documentation. We accept returns of:

• Unopened products in original sealed packaging
• Opened products with at least 50% of the contents remaining
• Products with manufacturing defects or damage
• Products that were incorrectly shipped

3.3 Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Products with less than 50% of contents remaining
• Products without original packaging or labels
• Products that have been tampered with or damaged by the customer
• Products purchased from unauthorized third-party sellers
• Promotional items or free samples

3.4 Proof of Purchase

You must provide proof of purchase, such as your order number or order confirmation email, to process a return. Returns without proof of purchase cannot be accepted.

4. How to Initiate a Return

To initiate a return, please follow these steps:

Step 1: Contact Customer Service

Contact our customer service team within 30 days of receiving your order. You can reach us by:

• Email: assist@artoaart.world
• Phone: +44 20 8346 4000 (Monday to Friday, 9:00 AM to 5:00 PM GMT)

Please provide the following information:

• Your order number
• The product(s) you wish to return
• The reason for the return
• Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

Our customer service team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and detailed return instructions. Please do not return any products without first obtaining a Return Authorization Number, as unauthorized returns may not be processed.

Step 3: Package Your Return

Carefully package the product(s) in their original packaging, if possible. Include the following in your return package:

• The product(s) being returned
• A copy of your order confirmation or packing slip
• Your Return Authorization Number (RAN)
• A brief note explaining the reason for the return

Ensure the package is securely sealed to prevent damage during transit.

Step 4: Ship Your Return

Ship the return package to the address provided by our customer service team. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be responsible for returns that are lost or damaged in transit.

Return Address:
Artoaart
Returns Department
Gateway House, 322 Regents Park Road
London N3 2LN, United Kingdom

Please note that you are responsible for the cost of return shipping unless the return is due to our error (such as receiving a defective or incorrect product).

Step 5: Return Processing

Once we receive your return, we will inspect the product(s) and process your refund or exchange within 5-7 business days. You will receive an email confirmation once your return has been processed.

5. Refunds

5.1 Refund Processing

If your return is approved, we will issue a refund to your original payment method. The refund amount will include the purchase price of the returned product(s) but will not include original shipping costs unless the return is due to our error.

Refunds are typically processed within 5-7 business days after we receive and inspect your return. However, it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

5.2 Partial Refunds

In some cases, we may issue a partial refund if:

• The product shows signs of use beyond what is necessary to determine its suitability
• The product is returned without original packaging or labels
• The product is damaged due to customer mishandling
• More than 50% of the product has been used

We will notify you if a partial refund is issued and explain the reason for the adjustment.

5.3 Refund Denials

We reserve the right to deny a refund if:

• The return is initiated after the 30-day return period
• The product does not meet our return eligibility criteria
• The product was purchased from an unauthorized third-party seller
• There is evidence of fraud or abuse of our return policy

If your refund is denied, we will notify you by email and explain the reason for the denial. In some cases, we may return the product to you at your expense.

6. Exchanges

If you would like to exchange a product for a different item, please follow the return process outlined above and indicate that you would like an exchange. Once we receive and process your return, we will ship the replacement product to you at no additional shipping cost (within the UK).

If the replacement product has a different price than the original product, we will either:

• Charge you the difference if the replacement product is more expensive
• Issue a refund for the difference if the replacement product is less expensive

Exchanges are subject to product availability. If the product you wish to exchange for is out of stock, we will offer you a full refund or the option to wait until the product is back in stock.

7. Defective or Damaged Products

7.1 Reporting Defects or Damage

If you receive a defective or damaged product, please contact us immediately upon receipt. We will work with you to resolve the issue as quickly as possible.

When reporting a defective or damaged product, please provide:

• Your order number
• A description of the defect or damage
• Photos of the defective or damaged product and packaging

7.2 Resolution Options

For defective or damaged products, we will offer one of the following resolutions:

• A full refund, including original shipping costs
• A replacement product shipped at no additional cost
• A partial refund if you wish to keep the product despite the defect or damage

We will cover the cost of return shipping for defective or damaged products. We will provide you with a prepaid return label or reimburse you for reasonable return shipping costs.

7.3 Manufacturing Defects

If a product develops a manufacturing defect within 90 days of purchase, we will replace it free of charge or issue a full refund. This warranty does not cover damage caused by misuse, improper storage, or normal wear and tear.

8. Incorrect Orders

If you receive an incorrect product or an incomplete order, please contact us immediately. We will arrange for the correct product to be shipped to you at no additional cost and provide a prepaid return label for the incorrect product.

We apologize for any inconvenience caused by shipping errors and will do our best to resolve the issue promptly.

9. Return Shipping Costs

9.1 Customer Responsibility

In most cases, you are responsible for the cost of return shipping. We recommend using a trackable shipping method and purchasing shipping insurance to protect your return.

Return shipping costs are non-refundable unless the return is due to our error (such as receiving a defective, damaged, or incorrect product).

9.2 Company Responsibility

We will cover the cost of return shipping if:

• You received a defective or damaged product
• You received an incorrect product
• Your order was incomplete
• The return is due to an error on our part

In these cases, we will provide you with a prepaid return label or reimburse you for reasonable return shipping costs upon receipt of your return.

10. Lost or Stolen Packages

10.1 During Delivery

We are not responsible for packages that are lost or stolen after they have been delivered to the address you provided. Once a package is marked as delivered by the shipping carrier, the responsibility for the package transfers to you.

If your package is marked as delivered but you have not received it, please:

• Check with neighbors or household members
• Look around your property for safe delivery locations
• Contact the shipping carrier to file a claim
• Contact your local post office or delivery depot

If you are unable to locate your package after taking these steps, please contact us and we will do our best to assist you.

10.2 During Return Shipping

If you are returning a product and the return package is lost or damaged during transit, we cannot process your refund or exchange until the package is located or a claim is resolved with the shipping carrier.

This is why we strongly recommend using a trackable shipping method and purchasing shipping insurance when returning products.

11. Cancellations

11.1 Order Cancellation

You may cancel your order within 24 hours of placing it by contacting our customer service team. If your order has not yet been processed or shipped, we will cancel it and issue a full refund.

Once an order has been processed and shipped, it cannot be cancelled. However, you may return it in accordance with this Return Policy once you receive it.

11.2 Company Cancellation

We reserve the right to cancel any order for reasons including but not limited to:

• Product unavailability
• Pricing or product information errors
• Suspected fraudulent activity
• Violation of our Terms of Use

If we cancel your order, we will notify you by email and issue a full refund to your original payment method.

12. International Returns

At this time, we only ship to addresses within the United Kingdom. If you are located outside the UK and have received our products through a third-party seller or forwarding service, please contact that seller or service regarding their return policy.

We cannot accept returns from international addresses or process refunds for products purchased through unauthorized third-party sellers.

13. Consumer Rights

This Return Policy does not affect your statutory rights under UK consumer protection laws, including the Consumer Rights Act 2015.

Under UK law, you have the right to:

• Receive goods that are as described, fit for purpose, and of satisfactory quality
• A repair, replacement, or refund if goods are faulty or not as described
• Cancel an online order within 14 days of receipt (cooling-off period) for any reason

If you wish to exercise your statutory right to cancel within the 14-day cooling-off period, please contact us using the information provided below. You will be responsible for the cost of return shipping unless the product is faulty or not as described.

For more information about your consumer rights, visit the Citizens Advice website at https://www.citizensadvice.org.uk or contact the Citizens Advice consumer helpline at 0808 223 1133.

14. Abuse of Return Policy

We reserve the right to refuse returns or issue refunds if we suspect abuse of our return policy, including but not limited to:

• Excessive returns or refund requests
• Returning products that have been fully consumed or used
• Returning products that were not purchased from us
• Providing false or misleading information
• Fraudulent activity

If we determine that our return policy is being abused, we may suspend or terminate your account and refuse future orders.

15. Changes to This Return Policy

We reserve the right to modify or update this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. The "Last Updated" date at the top of this policy indicates when it was last revised.

We encourage you to review this Return Policy periodically to stay informed of any changes. Your continued use of our Website and purchase of our products after any changes constitutes your acceptance of the updated Return Policy.

If we make material changes to this Return Policy that affect pending returns, we will notify affected customers by email.

16. Contact Us

If you have any questions about this Return Policy or need assistance with a return, please contact our customer service team:

Artoaart
Gateway House, 322 Regents Park Road
London N3 2LN, United Kingdom

Email: assist@artoaart.world
Phone: +44 20 8346 4000
Hours: Monday to Friday, 9:00 AM to 5:00 PM GMT

Our customer service team is here to help and will respond to your inquiry as quickly as possible, typically within 24 hours on business days.

We value your business and want to ensure that you have a positive experience with our products and services. Thank you for choosing Artoaart.